Terms of use

1. GENERAL

Το διαδικτυακό τόπο www.mobilecases.gr (εφεξής «mobilecases.gr ») διαχειρίζεται η επιχείρηση  «Beststores IKE», με αρ. Γ.Ε.ΜΗ. 167557606000, με έδρα στην Θεσσαλονίκη, οδός Εγνατία, αρ.42, με e-mail: info@mobilecases.gr (εφεξής «Διαχειριστής»).

The access and use of this website, the online store (e-shop) that operates within it and all services and products available through them (hereinafter "Services") are under the sole management of the Administrator and are subject to these terms and conditions (hereinafter "Terms of Use"). For the use of the provided Services, the agreement in all the Terms of Use is required, as they are valid each time. For this reason, it is recommended that users check this page from time to time to be informed of any changes to the Terms of Use.The use of mobilecases.gr by the user after being informed about the applicable Terms of Use, implies their acceptance. In case of disagreement with the Terms of Use, you are asked not to use mobilecases.gr.

Access to mobilecases.gr is allowed throughout its operation, but the Administrator reserves the right to withdraw or terminate the provision of the Services, without prior notice at any time. The Administrator does not bear any responsibility in case there is inability to access all or part of the Services for any reason.

The Administrator makes every effort to ensure that the content of mobilecases.gr will include complete, accurate, clear, valid, informative, up-to-date, true and non-misleading information. In no case, however, does any form of liability, commitment or guarantee of the Administrator arise related to the security and content of mobilecases.gr. The users of mobilecases.gr accept the possibility of inability of the Administrator to control all of its content and services.In addition, the Administrator does not guarantee that the use of information, data or materials contained in the content of mobilecases.gr by users will not infringe the rights of third parties.

The use of mobilecases.gr by each user is at his own risk and its content does not constitute and can in no way be construed as providing advice, direct or indirect encouragement to users to take any action or action. The evaluation of the content is the responsibility of each user who assumes the responsibility for the use of any part of it. Users are informed that in mobilecases.gr there are "links" (hyperlinks or banners) to other websites, which are not managed by the Administrator and does not exercise any control over the services provided by them and the personal data protection policy that follows .The use of the above links is subject exclusively to their own terms of use, of which users must be informed. The Administrator bears absolutely no responsibility for any losses or damages that may occur to users from their use. The connection with the above links is made at the individual responsibility of the user.

Users of mobilecases.gr who are under 18 years old are not allowed to access the Services of mobilecases.gr which may be considered unsuitable for minors and which can not be controlled by mobilecases.gr. However, if minor users voluntarily visit pages with inappropriate / offensive / immoral material and which cannot be constantly monitored, the Administrator bears no responsibility.

The users are solely responsible for the possession and maintenance of telephone connections, computers and general equipment which is necessary for the use of the Services of mobilecases.gr as well as for assuming the operating costs of this equipment.

2. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS - TRADEMARKS

Intellectual property is acquired without any formality and without the need for a clause prohibiting its insults. Mobilecases.gr and its content (which includes all trademarks, insignia, patents, brand names, texts, images, graphics, drawings, photographs, programs, information material of any kind, data, software) is intellectual and industrial property which belongs to the Administrator or for which a license has been granted to the Administrator and is subject to protection of the relevant provisions of Greek, Community and international law.

It is pointed out that according to Law 2121/1993 (as amended and in force today), the Berne International Convention (ratified by Law 100/1975) and the relevant provisions on the protection of intellectual property on the Internet, it is expressly prohibited any form of copying, modification, interference, transfer, distribution, resale, lease, republishing, reproduction, retransmission in electronic or mechanical form, storage, printing, production of work, download by anyone or misleading the public about the actual body of the content.

The content of mobilecases.gr is not and in no case should be construed as an explicit or implied license or right of use, of any trademark / distinctive feature appearing on it without the written permission of the Administrator or third parties who may hold the relevant Trademarks / insignia. The trademarks, logos, insignia that appear on mobilecases.gr and the depictions of persons or places or things that are part of its content, are the property of the Administrator or third parties.Their use is strictly prohibited without obtaining prior written permission from the Administrator or the third beneficiary, unless otherwise provided in the applicable Terms of Use.

Products, services, brand, trademarks or insignia of third parties that appear on mobilecases.gr, are the intellectual and industrial property of third parties, who also bear the relevant responsibility.

The information submitted to the Administrator through mobilecases.gr, is considered as non-confidential information and is not an asset of the user in question. Owner's property recommends, if this is possible, everything that is transferred or retransmitted or sent through mobilecases.gr. The Administrator may collect limited information about his business activities.

3. ADMINISTRATOR'S RESPONSIBILITY

Given the international nature of the internet and its volume, any direct, consequential, ancillary, indirect or consequential damages arising from the access of any user to mobilecases.gr or its use, including the case of negligent subscription, do not give rise to liability of the Administrator. or its executives, or its employees or associates or any of its representatives. Users are encouraged to use anti-virus software and other malware.

The Administrator is not responsible for damages and expenses that arise in relation to the use of mobilecases.gr or the inability to use it, by any person, or in relation to inability to execute, error, omission, interruption, defect, delay of operation or transmission or system line drop. In the event of damage or damage or infection by an electronic virus to the computer or other electronic medium used by the user to access / visit / use or to download any material, data, text, images, videos, or audio of its contents, the Administrator bears absolutely no responsibility.

The services available through the website are provided to the users of the online store "as is". The Administrator does not guarantee that the content of mobilecases.gr and the quality of the Services provided will meet the requirements and expectations of users. The Administrator is not responsible for any claims of legal or civil or criminal nature related to the operation or use of mobilecases.gr, nor for any damage, of any kind, which was caused either by visitors of the website or by third parties.

The Administrator is not responsible or undertakes any kind of compensation for a claim related to the content of mobilecases.gr, nor for any error, simple or defamatory, insult, insult, omission, lie, profanity, pornography, blasphemy, danger or in its content.

4. MEMBER CODE OF ETHICS

The use of the Services of mobilecases.gr presupposes the agreement of the users in the following rules of behavior:  

1. The user is solely responsible for all and any content posted, published, sent, transferred or otherwise made available through the services of mobilecases.gr. All information, data, texts, graphics, photographs, images, music files, videos, messages and all content, whether posted publicly or privately, is the sole responsibility of the individual or legal entity from which the content comes from.The Administrator is not able, due to its volume, to control all the content posted by its users in the Services of mobilecases.gr, so it does not guarantee the accuracy, integrity, legality, or quality of such content.
2. The user understands and accepts that mobilecases.gr does not make a preliminary check of the content that is posted, however mobilecases.gr and its competent partners reserve the right, without obligation, for the exclusive option of refusing posting / publishing or moving or deleting of any content available through the services of mobilecases.gr. Also, the Administrator and his competent associates reserve the right to delete any content posted on mobilecases.gr and violates these Terms of Use.
3. The user understands and accepts that he must evaluate and be responsible for any risk that may arise from the use of any content, including any decision to rely on the correctness, completeness and / or usefulness of any content. In particular, the user understands and accepts that it can not be based on the content of the information posted on mobilecases.gr, including the information available on mobilecases.gr.
4. The user is committed to faithfully follow the current legislation regarding the transmission of data from Greece and Europe to third countries.
5. The user understands and accepts that by using the Services of mobilecases.gr he may be exposed to offensive, immoral or illegal content. In no event may the Administrator be held responsible for any errors or omissions in any content or for any damage or loss that may arise from the use of any content that is posted, posted, transferred or otherwise made available by users of mobilecases.gr services.In the event that the Administrator receives notice that any content causes harm to a third person reserves the right to immediately delete this content and at the same time to terminate the operation of the account of the user who violates the terms hereof.
6. If it is possible to conduct conversations on the Internet through mobilecases.gr, the INTERNET user code of conduct (NETIQUETTE) should be followed and the adoption of unfair practices by users is prohibited.
7. In case of non-compliance of users with these Terms of Use and applicable law, the Administrator reserves the right to take any necessary action such as denying them access to all or part of the services provided as well as deleting, moving, processing messages .
8. Not allowed when using the Services of mobilecases.gr:

Posting, sending, transmitting or using any other method to post content that is illegal, harmful, threatening, offensive, defamatory, vulgar, violent, abusive, racist or otherwise reprehensible violates the privacy, privacy, and privacy of others. causes feelings of hatred, and / or any other recommended criminal offense, causes harm to minors in any way.

Posting, publishing, sending, transferring or using any other method to install unsolicited or unauthorized advertising or other product promotional content, sending unsolicited and uninvited emails and any other form of unsolicited promotion. Harassment in any way of the privacy and individual and social rights of other users (such as the collection and / or storage of personal data of other users / members).

The false statement about the identity of the user or misleading statement regarding the relationship and / or cooperation of the user with another legal or natural person, as well as the alteration of user IDs in order to mislead as to the origin of the content transmitted through Services of mobilecases.gr.

Posting, publishing, posting, transferring or using another method to install content by a person who is not entitled to make such content available by law or on a confidential basis as well as posting, publishing, posting, transferring or using another method to install software or content of any kind (text, image, audio, video, animation) that infringes any intellectual and industrial property rights of any entity.

Posting, publishing, sending, transferring, or using any other method for the installation and / or promotion and / or distribution of content containing digital viruses or any other electronic code, files or programs designed to interfere with, destroy or restrict the operation of any software or hardware computers or telecommunications equipment.

The interference in the services or the disruption of the services or the servers or the networks that are connected with the Services of mobilecases.gr, or the non-compliance with the conditions, procedures and rules of use of these networks. The violation of any national, European, international legislation that concerns and / or covers any Service of mobilecases.gr.

The user of mobilecases.gr understands and accepts that he retains the exclusive responsibility to compensate the Administrator for any legal dispute that arises between him and third parties due to the content that he provides for posting, publication, or other transfer through the services of mobilecases.gr.

6. ADVERTISING MESSAGES - LICENSING FOR ADVERTISING REASONS

The Administrator is not responsible for the communication of the user with the third party service providers advertised on mobilecases.gr and for any commercial transaction that may arise from the relationship between them. The Administrator is not responsible for the personal data protection policy followed by the advertisers in their transactions with the users of these services.

The user who is interested in advertising on mobilecases.gr, in order to receive all the necessary information for this should send a relevant request and obtain explicit permission from the Administrator. It is not allowed to use the Services of mobilecases.gr for commercial customers by users of mobilecases.gr for the use of other services without prior permission from the Administrator.

The user who uses the Services of mobilecases.gr to post and / or publish information, data, texts, graphics, photos, images, music files, videos, messages, provides the permission to the Administrator, for the period of time that the content this is part of the Services of mobilecases.gr, to use the space where the content has been posted for advertising purposes. Also, the user who posts and / or publishes information, data, texts, graphics, photos, images, music files, videos, messages consents to the posting and / or publication of ads by mobilecases.gr on the relevant pages / services.

7. APPLICABLE LAW AND OTHER TERMS

The specific terms and conditions as well as any modification are governed by and construed in accordance with Greek law. If a provision is declared invalid or void, it automatically ceases to be valid, without in any case affecting the validity of the other terms. For any dispute that arises from the use of the Services of mobilecases.gr, the competent courts of Athens have jurisdiction.

8. TERMS OF USE E-SHOP

8.1 HOW TO ORDER AND PAY

We have three ways you can make your purchases online:

1. By creating an account so that you do not fill in your details every time you buy from mobilecases.gr.
2. Without creating an account, filling in the necessary information to make the payment and shipping of your order
3. By calling 2310 242602

Pressing the order completion button implies an obligation on your part to pay. In a very short time, you will receive an automatic e-mail in the e-mail you have given us which will detail the number of the order and the method of payment. Contact details, shipping details, products along with their descriptions, pieces as well as initial and final prices will also be mentioned. You can pay for your order in the following ways:

1. Cash on delivery: The products are sent by courier and you pay the price upon receipt. There is an additional cash on delivery charge of € 1.50 regardless of the place of delivery. For orders over € 29.90 no cash on delivery charges are charged.
2. Credit or debit card

The supported cards are:

1. Visa and Mastercard credit cards of all banks
2. Visa debit cards of all banks
3. Maestro debit cards
4. Visa and Mastercard prepaid cards of all banks

To ensure the absolute security of electronic transactions through credit cards, they are made through the security system of the National Bank.

  8.2 ORDER TRACKING

Once your order is ready to be shipped you will be sent an email informing you that your order is ready to be picked up by the courier company. From there and beyond through the link www.elta-courier.gr/search by  www.elta-courier.gr/search entering the number of your order you will be able to be informed at any time about the progress of your order. Before the order is delivered to you, if you are in an inaccessible destination, the courier company will contact you by phone or sms for the exact day of delivery of your order.

8.3 TRANSPORT AND DELIVERY

Shipping method

The shipment of the products is carried out through the company "ELTA Courier TAXYMETAFORES ELTA SA. ». Or another courier company - courier services selected by the Administrator.

The Administrator does not send products to the post office box and does not deliver products to minors or to persons under guardianship without the written authorization of their parents or guardians.

In case the purchase was made by credit card, to ensure the holder, the delivery of the products is done only to the customer, who must pick up the order in person by presenting the original ID or his passport and credit card. The receipt from a third party can be done with a written authorization, while the authorized person must present the above documents upon receipt, in order to complete the order.

Deliveries take place Monday to Friday from 09:00 am to 17:30 pm. Deliveries are also made in Cyprus as well as in other European countries.

Για περισσότερες πληροφορίες ή και διευκρινίσεις σχετικά με τους τρόπους παραγγελίας και αποστολής, παρακαλούμε επικοινωνήστε μαζί μας στο 2310 242602 ή ηλεκτρονικά στο info@mobilecases.gr.

Shipping charges

For orders from € 29.90 and up, the order is sent free of charge throughout Greece. For orders under € 29.90 the charge is € 2.50 for all of Greece. In any case, if the delivered products exceed 2 kg weight, there is a charge of € 0.80 / kg for each additional kilo.

Delivery Time

Delivery of available products within Thessaloniki takes place within 1-3 working days.

For the rest of Greece the delivery of the available products takes place within 2-5 working days.

The Administrator undertakes to replace any product not delivered in excellent condition.

Order Delay

In case of any delay in your order, we will inform you either by phone or in writing, via e-mail. If you wish to contact the Customer Service department during working days and hours, you can call 2310 242602, so that we can inform you about the exact delivery time.

Possible delay in your order may be due to:

1. Reasons for force majeure (eg bad weather, strikes)
2. Supplier's responsibility (eg product recall, stock shortage, delivery delay)

9. WARRANTY

The Administrator does not provide any form of guarantee either for the quality, or for the suitability of the products sold for any specific purpose, nor does it guarantee the safety and protection of the users of these products. Such guarantees are provided only by the manufacturers and the customer should be informed about them by the product packaging.

10. PRICES - DISCOUNTS

Prices include VAT 24%. Upon completion of the order and during its navigation on mobilecases.gr, the user can be informed in detail about the initial and final prices of the products as well as the shipping costs. The Administrator reserves the right to change the prices at any time, but in any case the customer upon receipt of the product pays the price indicated at the time of the order.

The prices of the online store may differ from the prices of the physical store maintained by the Administrator in Egnatia, no. 37, PC 54630, Thessaloniki, as well as the prices of the branches. The Administrator in this case does not bear any responsibility and does not cover price differences from products purchased from his physical store and then it was found that there is a lower price in the online store and vice versa.

11. TRANSACTION SECURITY

To best ensure the security of your transactions, electronic payment is made through the security system of the National Bank (i bank e-Simplify). In this security system the sending and processing of every payment is done with absolute communication security (SSL 128-bit). Also, to prevent fraud / malicious transactions, there is an online Fraud Detection & Prevention system for the protection of receipts through our online online store. In addition, all receipts are secured with Verified-by-Visa Cardholder Certification services and MasterCardSecureCode (3D Secure), which minimize disputes from our customers.

12 WITHDRAWAL - RETURN POLICY

The Administrator is responsible as a seller for the actual defects and deficiencies of the contracted properties of the products sold according to articles 534 et seq. Of the Civil Code. It is especially liable if the product sold does not meet the description given by it, if it is not suitable for the purpose of the specific contract or for the use for which things are usually intended in the same category or if it does not have the quality or performance that the buyer reasonably expects from things in the same category.In these cases you have the right to choose: 1) to demand free of charge, the correction or replacement of the product with another, unless such an action is impossible or requires disproportionate costs, 2) to reduce the price or 3) to withdraw from the contract unless it is a minor defect.

You are also entitled to return the products purchased from this online store at the expense of the Administrator, if through the fault of the Administrator were sold incorrect products (error in receiving the order, invoicing, shipping, etc.) or poor quality products (damaged during transport, poorly packed etc). In this case, you can either refuse to pick up the product from the beginning or request a refund.

In any case, the returned products must be in the condition in which they were sent by the Administrator and received by you, complete and without damage. Their packaging should be the one that normally accompanies the product in excellent condition (without removing the labels) and with all the shipping documents (eg DAT, Retail, etc.).

13. ΠΟΛΙΤΙΚΗ ΑΠΟΡΡΗΤΟΥ (PRIVACY POLICY)

13.1 SECURITY

The Administrator makes every reasonable effort to secure the personal data of its users, observing strict security measures. Users, however, are informed that sending confidential information via e-mail services is not the safest way to send it, as it involves the risk of being read this information by unauthorized third parties.

The Administrator manages users' personal data in accordance with national, Community and international law regarding the protection of the individual from the processing of personal data. These terms are subject to change, so users of the website are kindly requested to check them at regular intervals.

Κάτοχος και υπεύθυνος επεξεργασίας των προσωπικών δεδομένων είναι η επιχείρηση  «Beststores IKE», με αρ. Γ.Ε.ΜΗ. 167557606000, με έδρα στην Θεσσαλονίκη, οδός Εγνατία, αρ.42, τηλ. 2310 242602  και e-mail: info@mobilecases.gr (ο «Διαχειριστής»). 

13.2 DATA COLLECTION AND USE

The Administrator collects personal data:

a) when the user subscribes to his Services,

b) when using its Services,

c) when he visits his pages and / or enters his promotional / advertising programs and

13.3 PURPOSES AND LEGAL BASIS OF TREATMENT

The Administrator uses users' personal data for four general reasons:

• informing its customers / users and choosing the content it offers, so that it is relevant to their general preferences, 
• the satisfaction of the respective requirements of its customers / users regarding the Services and the products available from and through the website
• informing them about new offers of services and products, by sending informative messages (newsletter).
• improving the use of the provided Services and the content (userexperience –buyingexperience) of the website. 

The legal basis for the processing of users' personal data by the Administrator may be, as the case may be:

a) compliance with a legal obligation of the Administrator,

b) the performance of a contract to which the user is a party,

c) the legitimate business interest of the Administrator, unless the interest or the fundamental rights and freedoms of the user, which impose the protection of personal data, prevail over it,

d) the consent of the user

Especially the processing of users' personal data for the sending of information and advertising material is carried out only if the user has filled in the relevant field and has consented to its sending, or if his email address has been legally collected in a previous transaction, as provided in article 11 par. 3 L.3471 / 2006.

The Administrator reserves the right, after prior notification of the user, to disclose his personal data to third parties for the advertising of the products offered by them and to companies that do market research or other similar activity.

13.4 DATA TYPES

The data we collect from you include:

• Identity data 
• Contact data 
• Financial data (card details, bank account, credit balances, etc.)
• Consumer behavior data: consumer preferences based on shopping products, frequency, manner and place of purchase, etc.
• Data via Cookies (see below)

13.5 PUBLICATION AND DISCLOSURE OF PERSONAL DATA

The Administrator does not transmit the personal data of the users in countries outside the European Economic Area (third countries). The Administrator undertakes not to sell, rent or in any way publish and / or disclose the personal data of the users of the website to any third party physical or legal entity, unless:

• Has the explicit consent of users to channel their personal data.
• The transfer of personal data to legal and / or natural persons cooperating with the Administrator becomes necessary for the provision of the Services and the realization of the wishes and / or orders of the users. Legal and natural persons who cooperate with the Administrator have the right to process the personal data that the users of the website disclose to the Administrator only to the extent permitted by the Administrator and that is absolutely necessary to provide support to the Administrator.
• It is required due to compliance with the relevant provisions of the law and to the competent authorities only.

13.6 TIME OF KEEPING PERSONAL DATA

We will retain your personal information for as long as you continue to interact with us (maintain an account, make a purchase from our online store, take part in a contest, etc.) and to the extent necessary to fulfill the purposes we have collected. and we process them, or for the period during which liability could arise from the processing, in accordance with the applicable legislation or is there any other legal reason for its retention (eg tax reasons). In any case, you have the right to request the deletion of your data at any time (see below).

13.7 USER RIGHTS

According to the current legislation, every user of mobilecases.gr has the following rights, as they are defined and specified in Regulation (EU) 2016/679 (General Regulation for Data Protection / GDPR):

a) the right of access, ie upon request, to be informed as to whether or not his personal data are being processed and to receive further information thereon,

b) the right to correct the personal data held by the Administrator, in case of inaccurate registration or subsequent change

c) the right to restrict processing, under the conditions provided by law

d) the right to data portability

e) the right to delete his personal data, without prejudice to applicable law

f) the right to withdraw his consent

g) the right to request the cessation of the sending of information material (newsletter)

h) the right to submit a complaint to the Personal Data Protection Authority (1-3 Kifissias str., 115 23, Athens, Call Center: + 30-210 6475600, Fax: + 30-210 6475628). For the competence of the Authority and the way of submitting a complaint, you can visit its website (www.dpa.grwww.dpa.gr => My rights => Submit a complaint), where there is detailed information.

Μπορείτε να ασκείτε τα ως άνω δικαιώματα επικοινωνώντας με τον Υπεύθυνο Προστασίας Δεδομένων (DPO) του Διαχειριστή στη διεύθυνση ηλεκτρονικού ταχυδρομείου (email): info@mobilecases.gr. Για τη διακοπή αποστολής ενημερωτικού υλικού (newsletter) έχετε επίσης τη δυνατότητα να επιλέξετε το σύνδεσμο «κατάργησης εγγραφής» (1-click unsubscribe), που βρίσκεται στο τέλος κάθε σχετικού ηλεκτρονικού μηνύματος.

13.8 IP ADDRESSES

The IP address through which the user's PC has access to the Internet and then to the website is kept for technical purposes and is used exclusively for the collection of statistics.

13.9 COOKIES

Cookies are small files that are sent to the user when they visit a website via computer, mobile or other electronic device and recognize that device in future visits. These files perform various functions. Among other things, they remember the preferences and choices of the user, help to improve the services provided and the content of the website and allow the customization of online ads and offers to each user. Cookies can be divided into four categories, each of which is briefly presented below:

Absolutely necessary Cookies

These files are necessary for the website to be able to provide services that the user requests, such as remembering the products that it has added to its shopping cart.

Performance Cookies

Cookies in this category collect anonymous information about how the website is used by each user. This data is collected together with the data of other users and helps to improve the operation of the website. For example, this category of cookies helps us understand how customers find, browse, and use our website, and point out areas for improvement, such as browsing, sales experience, and advertising campaigns. The data collected by these cookies does not include personal information on the basis of which the user can be identified.

Functionality Cookies   These cookies remember user choices such as language or search parameters such as product size, color or line. This information allows the user to enjoy when visiting our website an experience more compatible with his choices and help us make his visits more enjoyable. This information is also gathered together with information of other users on an anonymous basis in order to help improve the operation of the website.

Orientation Cookies & Advertising cookies

These cookies collect information about browsing habits in order to create ads related to the user's interests. They remember the pages the user has visited and the information they have shared with third parties, such as ads.

The user can change the settings of the browser to prevent the storage of cookies on his computer without his explicit consent. The "help" section of the browser usually provides details on how one can manage the setting of cookies.